Support Center
Need help? Have questions? We're here to assist you with your Costco Gold Alerts experience.
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Frequently Asked Questions
Our system monitors Costco's gold and silver products 24/7. When a product's price drops close to the spot price (creating a profit opportunity), we send you an SMS alert immediately. You can customize your profit threshold in your dashboard settings.
Check that: 1) SMS alerts are enabled in your dashboard, 2) Your phone number is verified, 3) You haven't reached your daily SMS limit (10 per day), and 4) Products are meeting your profit threshold settings.
We scan Costco's website every few minutes to ensure you get the most up-to-date information. Price changes and stock status are reflected in real-time on your dashboard.
Yes! You can manage your subscription, update payment methods, or cancel anytime from your account dashboard. There are no long-term contracts or cancellation fees.
Response Time
We typically respond within 24 hours during business days.
Support Priority
Account and technical issues receive priority support.